TERMS & CONDITIONS

All Totem products are created with the utmost care and quality in mind. If you have any problem with a Totem Acoustic product, please consult the product manual, Speaker Know-how page and the Return & Refund and Repair & Replacement policies on this website. Totem will not be liable and will not replace any product that has been damaged due to ill-treatment or lack of proper care. If your speaker has any problems due to manufacturing defects, you can return your product for repair or replacement, free of charge, within the warranty period, starting on the date of purchase. Please note that support and service will be much more efficient if you register your Totem Acoustic product(s).

Also, please note that the warranty will only be valid with a proof of purchase, and only in the original country of purchase.

All new Totem Acoustic products bought via the Internet will be void of the applicable warranty, except KIN Series products purchased via the Kin by Totem Online Store. For all Totem Acoustic products purchased through a Totem Authorized Dealer, please consult the Warranty section on the Totem Acoustic website for more details.

Totem warranty:  Please note that the KIN Play, KIN Play Mini and KIN Subwoofers and KIN Play Tower are covered by a 2 year warranty on the amplifier and 5 years on the drivers.

KIN Amp is covered by a 2 year warranty.

KIN Monitor, KIN Flex, KIN Solo and KIN Force are covered by a 5 year warranty.

Totem Acoustic Inc. warrants to the original retail purchaser only that this Totem Acoustic product will be free from defects in materials and workmanship. Defective products must be shipped, along with proof of purchase, prepaid insured to Totem Acoustic, along with a return address slip from this website, which can be printed after completing the Return Order form. It is preferable to ship the product in its original shipping container to lessen the chance of transit damage. In any case, the risk of loss or damage in transit must be borne by the purchaser.

If, upon examination at the Totem Acoustic Factory, it is determined that the unit was defective in materials or workmanship at any time during this warranty period, Totem Acoustic will, at its discretion, repair or replace this product at no extra charge, except as set forth below. If the speaker cannot be repaired effectively, Totem Acoustic may, at its sole discretion, replace the unit. All replaced parts and products become the property of Totem Acoustic Inc.

Products replaced or repaired under this warranty will be returned — freight prepaid — to the original retail purchaser within a reasonable time. This warranty does not include service or parts for the purpose of repairing any damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, or service, repairs or product modifications that have not been authorized or approved by Totem Acoustic. This warranty also excludes normal cosmetic deterioration caused by environmental conditions.

This warranty will be void if the serial number on the product has been removed, tampered with or defaced. This warranty is in lieu of all other expressed warranties. In no event will Totem Acoustic be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Totem Acoustic has been advised of the possibility of such damages, or for any claim by any other party. Some U.S. states and Canadian provinces or territories do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply. All implied warranties on the product are limited to the duration of this expressed warranty. Some U.S. states and Canadian provinces or territories do not allow any limitations on the length of an implied Warranty. If the original retail purchaser resides in such a state, province or territory, this limitation does not apply.

Warning

Important technical note

Please read before operating speakers. The warranty on speakers is void if the voice coils are burned or damaged as a result of overpowering or clipping.

Overpowering

The volume control of most amplifiers and receivers is a logarithmic type, which means that full-rated power may be reached with the volume control at as little as the halfway point. In addition, operating the loudness feature or boosting the treble or bass controls increases power output well beyond rated levels. Due to these factors, a 30-watt amplifier can produce distorted output levels of over 100 watts and may damage your loudspeakers.

Clipping

Clipping refers to the power level at which an amplifier begins to distort a waveform by flattening its top and bottom into a square wave-shape. When fed to tweeters and/or midrange speakers, this may result in exceeding their maximum power handling capacity, causing damage to the speaker voice coil. Clipping can be identified by fuzz or distorted sound. If this is heard, lower the volume immediately to prevent any damage to your system. Continuous clipping will damage or burn out the speakers.

Hi there!

If you need any help with your KinbyTotem products, we’re here to assist. To open a new support ticket, please contact us at sales@kinbytotem.com and one of our team members will get back to you as soon as possible. Please be sure to include as much information as possible in your email so that we can resolve your issue as quickly as possible. We look forward to hearing from you soon.

We follow industry standards to protect any personal information you provide us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization, we are not able to guarantee the absolute security of your personal information.

The Kin by Totem Online Store uses industry-standard encryption to protect the confidentiality of the information you submit during checkout. If you do not create an account, your information will not be registered. This online store uses SSL technology to safeguard the transmission of your personal information during checkout. Our “https://” web address ensures that your information remains securely encrypted during this process.

The Kin by Totem Online Store’s Privacy Protection Standards are certified by TRUSTe. For more information, please review our Privacy Policy.

If you have any questions about our security procedures, please do not hesitate to contact us at sales@kinbytotem.com.

Cookies

To add items to your cart and complete the online checkout process, we recommend that you enable cookies in your browser.

Our online store utilizes industry-standard analytics to automatically gather limited information on visitors to our website. This information may include IP addresses, browser type, basic IP data, referring pages, operating systems and date/time stamps, allowing us to analyze the usage of this store. This data is not personal in nature and does not compromise your personal information or identity in any way.

We may use cookies to provide you with easier and faster access to website features such as logins and/or repeat visits., so you don’t have to enter your username and password each time you would like to login to this website. However, we will, in no way, link these cookies to any personally identifiable information that you may have submitted to our store.

This Security Policy was last updated on August 28, 2015.

All KIN Series products purchased via the Kin by Totem Online Store can be returned to Totem Acoustic within fourteen (14) days of receiving the order. You will need your proof of purchase (bill), a packing slip and a return address label to return your product. To have access to our “Return Items” option on the Kin by Totem Online Store, you need to create an account. Please note that the KIN Monitor, KIN Play, and KIN Play Mini speakers can only be returned as a pair.

If you have any problems with your KIN Series product, please read our product manuals and the Speaker know-how page on this website, as Totem will not refund, nor be liable for, a product damaged due to ill-treatment or lack of proper care. If your speakers have any problems due to a manufacturing defect, you can return them within 14 days of receiving them or ask for a repair or replacement within the warranty period. Please note that support and service will be much more efficient if you register your Totem Acoustic product(s).

Totem Acoustic will not refund, nor be liable for, a product damaged due to accidents, disasters, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit or product service, repair or modification that have not been authorized or approved by Totem Acoustic.

No return will be accepted if the serial number on the product has been removed, tampered with or defaced. In no event will Totem Acoustic be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Totem Acoustic has been advised of the possibility of such damages, or for any claim by any other party.

If, upon examination at the Totem Acoustic Factory, it is determined that the returned product is not damaged in any way, the refund will be credited to your credit card.

Important: Out of all Totem’s products, only KIN Series products can be purchased online, and only through the Kin by Totem Online Store. If you have purchased your KIN Series product through another online source, you will not have access to the “Return & Refund” or “Repair & Replace” option on the Kin by Totem Online Store and your product will not be refunded or replaced.

How to return for a refund:

All returns must be done through the UPS shipping service.

To return a product to Totem, login to your account with your email address and password.

After you sign in, you will be directed to your “Order History” page. If you still have access to the “Return & Refund” option, click the “Return & Refund” button to be directed to the “Support Ticket” section. Open a support ticket and enter “Return” as the subject. You may enter your product information into the message box. KIN Series Customer Support will send you an address label and a packing slip to print and add to your return package.

If you encounter any problems with your return, please contact us at  sales@kinbytotem.com or via the “Support Request” section.

All Totem products are created with the utmost care and quality in mind. In the highly unlikely event that a Totem speaker has a manufacturing-related problem and you need to return it for repair or replacement, you can send your KIN Series product to Totem within our limited Warranty period. Please carefully read this Repair & Replacement Policy, as some restrictions may apply.

If you have any problems with your KIN Series product, please read our product manual and the Speaker know-how page on this website, as Totem will not refund, nor be liable for, a product damaged due to ill-treatment or lack of proper care. If your speakers have any problems due to a manufacturing defect, you can return them within 14 days of receiving them or ask for a repair or replacement within the five-year warranty period. Please note that support and service will be much more efficient if you register your Totem Acoustic product(s).

Totem Acoustic will not be liable and will not refund or replace/repair a product that has been damaged by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, or service, repair or modification of the product which has not been authorized or approved by Totem Acoustic. This policy excludes also all aesthetic deterioration caused by environmental conditions. All KIN Series products replaced or repaired under this policy will be returned to the original retail purchaser within a reasonable time, without fees.

All KIN Series products purchased via the Kin by Totem Online Store can be returned to Totem Acoustic for repair or replacement within the limited warranty. You will need your proof of purchase (bill), a packing slip and a return address label to return your product. To have access to the repair / replace items function on the Kin by Totem Online Store, you need to create an account and open a support ticket.

Defective products must be shipped to the Totem Acoustic factory. It is preferable to ship the product in the original shipping container to lessen the chance of transit damage. In any case, the risk of loss or damage in transit must be borne by the purchaser.

If, upon examination at the factory, it is determined that the unit was defective in materials or workmanship at any time during this warranty period, Totem will repair or replace this product at no extra charge, except as set forth below. All replaced parts and products become the property of Totem Acoustic Inc.

All KIN Series products replaced or repaired under this policy will be returned to the original retail purchaser within a reasonable time, free of charge. This policy does not include service or parts for the purpose of repairing damage due to accidents, disasters, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit or product service, repair or modification that have not been authorized or approved by Totem Acoustic. This policy also excludes normal cosmetic deterioration caused by environmental conditions.

The policy will be void if the serial number on the product has been removed, tampered with or defaced. This policy is in lieu of all other expressed policies. If the product is defective in materials or workmanship as stated above, the purchaser’s sole remedy shall be repair or replacement, as provided above. In no event will Totem Acoustic be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Totem Acoustic has been advised of the possibility of such damages, or for any claim by any other party.

Important: Out of all Totem’s products, only KIN Series products can be purchased online, and only through the Kin by Totem Online Store. If you have purchased your KIN Series product through another online source, you will not have access to the “Repair & Replace” section on the Kin by Totem Online Store and your product will not be repaired or replaced.

How to return for a repair / replacement

All returns must be done through the UPS shipping service.

To return a product to Totem, login to your account with your email address and password. After you sign in, you will be directed to your “Order History” page. If you still have access to the “Repair & Replace” option, click the “Repair & Replace” button to be directed to the “Support Ticket” section. Open a support ticket and enter “Repair / Replace ” as the subject. You need to enter your product information into the message box. KIN Series Customer Support will send you an address label and a packing slip to print and add to your return package.

We recommend that you use the original packaging for the products. It is preferable to ship the product in the original shipping container to lessen the chance of transit damage.

Once we receive the item(s) from you, we will determine if you are eligible for a replacement or repair.

If you encounter any problems with your return for repair or replacement, please contact us at sales@kinbytotem.com  or via the “Support Request” section.

To cancel your order, go to the “Order History” page by clicking on the “shopping bag” icon to the right of this site’s main menu. Please note that you may cancel your order as long as the “Cancel Order” option is available on the “Order History” page. If this option is no longer available, your order has been processed. In this case, you should wait for your order to arrive before requesting a free return.

A cancellation confirmation email will be sent to your email address.

If you encounter any problems with your cancellation request, please contact us at sales@kinbytotem.com or via this site’s “Support ticket” section.

Can I buy one KIN Monitor, KIN Play, or KIN Play Mini speaker at a time or does they come only as pairs?

The KIN Monitor is only sold as a twin set.

Can I return one speaker at a time or do I have to return the set?

If you decide to return your order within 14 days upon receiving it, you must return your entire order. For more details, please refer to our Return & Refund Policy. If there is a problem with one of the speakers from your order and you would like to replace or repair it, you can do so as long as the speaker is protected by our five-year warranty. For more details, please read our Repair & Replacement Policy and Warranty.

Can I exchange my KIN Series speakers for a set in a different colour?

If you are not satisfied with the colour you chose, you can make changes to your order as long as we have not shipped your original order. If we have already shipped your order, you can return your order within 14 days of receiving it. We suggest that you wait until your refund is credited to your credit card before ordering another colour.

Can I choose my shipping method?

Since the KIN Series is shipped exclusively by UPS Shipping across North America, it is not possible for you to choose another method of shipment.

What should I do if one of my speakers is damaged?

If there is a problem with one of the speakers from your order and you would like to replace or repair it, you can do so as long as the speaker is protected by our five-year warranty. You must login to your account and select Repair/replace item, fill out the online form and submit it. You will receive a confirmation email with an address label and packing slip. Please send the speaker to the address on the address slip. Totem Acoustic has special policies concerning the repair/replacement of its speakers. For more details, please read our Repair & Replacement Policy and Warranty.

My order has not arrived yet. When will I receive it?

If you didn’t receive a shipping confirmation email, your order may not have been shipped yet. Please contact our Support team at sales@kinbytotem.com or open a support ticket to verify your order status. Please indicate your order number as reference.

Incorrect or damaged items

If you received the wrong product or if the item you ordered was damaged during shipping, please call KIN Series Customer Service at (1-866) 222-1062. English and French assistance is available from Monday to Friday, between 9:00 a.m. and 4:00 p.m. (Eastern Time). Please have your order number available as reference.

What is so special about the KIN Series?

Feeling the sound. That’s what the KIN Series is all about. Some speakers tend to beam their music out — not the KIN Series. These speakers deliver an enormous soundstage with vibrancy. The result is a more immersive musical experience. The KIN Series performs remarkably well, whatever the room size or placement. They’re perfect for a small room or a desktop audio setup and are the ideal sound bar replacement for a tremendous home theatre experience.

What would be the best electronics to match with my KIN speakers?

All KIN series speakers are very easy to drive so they match effortlessly with virtually any electronics. The KIN Amp was designed in tandem with many KIN speakers so it ensures a harmonious and synergistic pairing.

Which subwoofer should I use with my KIN Series speakers?

If you like to extend to the bass or want to set up a 2.1 or home theatre surround, the best subwoofer to match the KIN Series is the KIN Sub. The KIN Sub perfectly matches the active and passive speakers in the KIN Series. Very dynamic at lower frequency ranges and nearly perfect in the middle range with finely worked out mids and accurate detailed high frequencies make the Totem Acoustic KIN Sub stand out.

Which would be the best surround setup with my KIN speakers?

For a great surround environment, the KIN Monitors should be matched with the KIN Mini Flex as center and surrounds and KIN Sub.  Another sensational choice is three KIN Mini Flex as the front channels.

Can I mount the KIN Monitor on the wall?

While there is no specific bracket designed for most KIN Series speakers, they can be mounted on the wall and maintain their peak performance.  KIN Mini Flex includes its own wall bracket.

How much amplifier power do I need with my KIN Monitor speakers?

The recommended power for the KIN Monitor is 20 watt to 100 watt with a maximum sound pressure of 105 dB before dynamic compression.

These are just general guidelines. Of course, there are exceptions to the rule where lower wattage units can be used successfully. Trial and experimentation are the key to finding correct combinations. The greater the amplifier power, the safer the loudness potential. A 50-watt/channel amplifier, if driven above this 50-watt/channel limit, will naturally produce multiplicatively more distortion than at 50 watts. A 100-watt/channel amplifier will have substantial distortion above 100 watts, but will not allow any significant distortion below 80 watts. To conclude, more amplifier power provides cleaner power and less chance of damage. The most common source of speaker damage is amplifier distortion. Your amplifier may run out of clean power at loud listening levels. A direct consequence of this overuse is distorted power, which would produce greater distortion than its rated output power. This could cause damage to any loudspeaker.

The KIN Amp is a fantastic option ot drive any and all KIN Series speakers.

What is the ideal in-room placement for my KIN Series speakers?

The KIN Series speakers can be placed anywhere — they perform fantastically well, whatever the room size or placement. They’re perfect for a small room or a desktop audio setup. They can be discreetly integrated into any living space, even in hidden spaces, maintaining its impeccable audiophile virtues.

The front of the KIN Flex and Sub is designed to be slightly inclined towards the rear, ensuring that novices and aficionados alike end up with just-the-right soundstage, especially when these little speakers are placed on a sideboard, or even a low board. Inherently, these surprising speakers develop their immense sound capacity in a compact-sized room, quite often the case for most living spaces.

For the KIN Monitor speaker, the ideal placement distance from a rear wall is between 6” and 2’ (15 cm to 61 cm) and the distance between each one should be from 3’ to 12’ (91 to 365 cm). No matter where you choose to place these speakers, they will add tremendous impact, depth and realism to your music.

Should I use grills on my KIN Series speakers?

The KIN Series speakers come with matching magnetic grills. Even though we do not recommend the use of grills if maximum performance is ultimately what you want, you can use them for aesthetic or safety reasons.

What is the specificity of the included feet?

Each KIN Series speaker comes with four adhesive backed isolation feet to optimize performance.

What is the break-in time?

To get used to playing music and reach optimal performance, speakers require a minimum of 50-100 hours in actual music playing time as a break-in period. This is also called the “burning-in period” and is a crucial step. During this time, it’s a good idea to constantly play music with a wide frequency range, but you should refrain from playing at very loud levels. Break-in time allows the flexible parts of the loudspeaker to actually become as flexible as they should be, so do not skip this period and do not make up your mind about the sound of these loudspeakers before this period comes to an end. You will definitely notice a gradual improvement in the cohesiveness of the music reproduction. A loudspeaker’s performance becomes optimal and stable only due to this break-in process.

Volume

Volume controls on the amplifier/receiver/preamplifier are very misleading. Please note that the volume control does not address power-output, but simply adjusts the audible level of music. The type of music you play has an incidence on the amount of power used at a given volume level. Less dynamic music utilizes lesser amplifier power than more dynamic music does. With most music, the amplifier reaches its maximum power between the 11 o’clock and 1 o’clock position on the volume dial.

Distortion is inevitable when the amplifier is pushed above its rated output level, which may result in speaker damage. This occurs with any type of speaker. This type of damage constitutes abuse and may not be covered by warranty. Be alert to the instant distortion starts, turning the volume control down to prevent speaker and/or amplifier damage.

Limits

Be wary of providing more power than is appropriate for your speakers and damaging them. Although a more powerful amplifier may provide better sound, it is very important to keep speakers within their power-range rating to prevent damage.

Overpowering

The volume control of most amplifiers and receivers is a logarithmic type, which means that full-rated power may be reached with the volume control at as little as the halfway point. In addition, operating the loudness feature or boosting the treble or bass controls increases power output well beyond rated levels. Due to these factors, a 30-watt amplifier can produce distorted output levels of over 100 watts and may damage your loudspeakers.

Clipping

Clipping refers to the power level at which an amplifier begins to distort a waveform by flattening its top and bottom into a square wave-shape. When fed to tweeters and/or midrange speakers, this may result in exceeding their maximum power handling capacity, causing damage to the speaker voice coil. Clipping can be identified by fuzz or distorted sound. If this is heard, lower the volume immediately to prevent any damage to your system. Continuous clipping will damage or burn out the speakers.

We guarantee that your order will be shipped as soon as possible. The shipping address you use can be changed if it is different than the billing address. When you place your order, you will automatically receive an e-mail confirmation. Once we ship your order, you will receive an email notification with your shipment tracking information. Please keep this information on hand for future reference.

Shipping methods

Your order will be shipped via UPS.  Once we ship your order, you will receive an email notification that will include a link to your order information, invoice and purchase history. Once we ship your order, you will receive an email notification.

Shipping fees

Your KIN Series order will be shipped to your designated shipping address free of charge. You can return your order free of charge within 14 days of its delivery. For more details, please refer to our Return & Refund Policy.

Text message notifications

You may receive your shipment notification via email and text messages. To receive a text message notification, you need to add your phone number to your account or enter it during checkout (if you do not want to create an account).

Shipping and delivery estimates

All delivery times are an estimate of when your order is expected to be delivered to your shipping address. All delivery times are based on business days.

Shipping restrictions

Shopping in Canada

When you purchase an item in Canada, the shipping and billing addresses must be in Canada or the Continental USA. Applicable provincial taxes will be based on the ship-to address. No shipments can be made to P.O. Box addresses, freight forwarders or addresses outside Canada and the U.S. You may not export any products purchased at the Kin by Totem Online Store.

Shopping from the U.S.

When you purchase any item in the US, the shipping and billing addresses must be in Canada or the U.S. No taxes will apply. No shipments can be made to P.O. Box addresses, freight forwarders or addresses outside Canada and the U.S. You may not export any products purchased at the Kin by Totem Online Store.

Problems with your shipment

If you received the wrong product or if the item you ordered was damaged during shipping, please contact Customer Support at sales@kinbytotem.com or open a support ticket. Be sure to indicate your order number.

This Privacy Policy applies to the use of the kinbytotem.com online store.

Your privacy is important to us. In addition to this Privacy Policy, please read our Security Policy to find out how we will handle your personal information when you use this online store.

Registration and use of personal information

It is not necessary to register to use or access this online store or order a product. However, if you want to store your order history, open a support request or return or replace a product, you need to create an account.

If you do register and, in the process, provide us with personally identifiable information, rest assured that the information you provide will not be shared with any third-party organization, except with your express consent.

Access to personally identifiable information

If your personally identifiable information changes or if you no longer wish for us to possess this information, you may login to your account and change or delete information or delete your account.

If you have any questions about our security procedures, please do not hesitate to contact us at sales@kinbytotem.com.

This Privacy Policy was last updated on August 28, 2015.