All KINbyTotem products are built with exceptional care, using high-quality components and rigorous design standards. If an issue arises with your product, we encourage you to first consult the product manual, our Speaker Know-How section, and the Return & Refund or Repair & Replacement policies available on our website.

KINbyTotem is not responsible for damage caused by misuse, improper handling, or neglect. Products that have been mistreated or not properly maintained are not eligible for repair or replacement under warranty. However, if a product develops an issue due to a manufacturing defect, it may be eligible for repair or replacement at no cost, as long as it is still within the applicable warranty period and was purchased through an authorized channel.

To ensure faster and more efficient support, we recommend registering your KINbyTotem product. Warranty coverage is valid only with proof of purchase and applies exclusively in the original country of purchase.

Only products purchased through an authorized dealer—whether in-store or via their official website—or directly from kinbytotem.com are covered by warranty. Purchases made from unauthorized sellers, including third-party online marketplaces, are not eligible for any warranty coverage.

Warranty Coverage:

• All active products: 2-year warranty on the amplifier section, 5-year warranty on the drivers
• All passive speakers: 5-year warranty

To make a warranty claim, please contact us before shipping the product. We will provide instructions for the return process. The product must be shipped prepaid and insured, and a valid proof of purchase must be included in the package. Whenever possible, use the original packaging to help protect the product during transit. KINbyTotem is not responsible for any loss or damage incurred during shipping; this risk is assumed by the purchaser.

If, after inspection, it is determined that the issue is due to a defect in materials or workmanship within the warranty period, KINbyTotem will, at its discretion, repair or replace the product at no charge. If a repair is not feasible, a replacement unit may be provided. Any repaired or replaced item will be returned to the original purchaser free of charge within a reasonable timeframe.

This warranty does not cover:

• Damage resulting from accidents, misuse, improper installation, or unauthorized modifications
• Damage from commercial use or exposure to voltage beyond the product’s rated capacity
• Cosmetic wear due to environmental conditions
• Products with removed, altered, or unreadable serial numbers

This warranty is provided in place of all other express warranties. KINbyTotem is not liable for incidental or consequential damages arising from the use—or inability to use—the product. In some jurisdictions, limitations on incidental or consequential damages may not apply. Similarly, some regions do not permit time limitations on implied warranties. In such cases, the stated limits may not apply.

Important Technical Notice – Please Read Before Use

The warranty on speakers is void if the voice coils are burned or damaged due to overpowering or clipping.

Overpowering
Many amplifiers reach full output power at the halfway point of the volume control. Features such as bass or treble boost and loudness controls can drive the output far beyond the amplifier’s rated power, potentially damaging your speakers. Even a modest 30-watt amplifier can produce over 100 watts of distorted output, which may harm the drivers.

Clipping
Clipping occurs when an amplifier distorts the audio waveform by flattening its peaks, resulting in a harsh, square-shaped signal. This distorted signal can overheat tweeters and midrange drivers. If you hear distortion or fuzz, reduce the volume immediately. Prolonged clipping will permanently damage your speakers.

Hi there,
If you need assistance with your KINbyTotem product, we're here to help. To open a support request, please email us at sales@kinbytotem.com.

To help us serve you faster, please include the following details in your message:

• A brief description of the issue
• The serial number of your product
• A proof of purchase (invoice or receipt)
• Your contact information and shipping address (if relevant)

The more details you can provide, the quicker we’ll be able to assist. We look forward to resolving your issue promptly.

We follow industry standards to protect any personal information you provide us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization, we are not able to guarantee the absolute security of your personal information.

The Kin by Totem Online Store uses industry-standard encryption to protect the confidentiality of the information you submit during checkout. If you do not create an account, your information will not be registered. This online store uses SSL technology to safeguard the transmission of your personal information during checkout. Our “https://” web address ensures that your information remains securely encrypted during this process.

The Kin by Totem Online Store’s Privacy Protection Standards are certified by TRUSTe. For more information, please review our Privacy Policy.

If you have any questions about our security procedures, please do not hesitate to contact us at sales@kinbytotem.com.

Cookies

To add items to your cart and complete the online checkout process, we recommend that you enable cookies in your browser.

Our online store utilizes industry-standard analytics to automatically gather limited information on visitors to our website. This information may include IP addresses, browser type, basic IP data, referring pages, operating systems and date/time stamps, allowing us to analyze the usage of this store. This data is not personal in nature and does not compromise your personal information or identity in any way.

We may use cookies to provide you with easier and faster access to website features such as logins and/or repeat visits., so you don’t have to enter your username and password each time you would like to login to this website. However, we will, in no way, link these cookies to any personally identifiable information that you may have submitted to our store.

This Security Policy was last updated on August 28, 2015.

Returns and Support Policy – KINbyTotem

Products purchased directly from kinbytotem.com are eligible for return within fourteen (14) days of receiving your order. To begin a return, please email us at sales@kinbytotem.com with your request. You’ll need to include your proof of purchase, and we’ll guide you through the next steps.

All items must be returned in their original packaging and in like-new condition. Once your return is approved, we will provide a prepaid UPS shipping label.

Please note:

• Only purchases made through kinbytotem.com are eligible for return or refund
• Returns must be shipped in the original packaging
• Products with removed, altered, or defaced serial numbers are not eligible for return
• Refunds will only be processed after the product is received, inspected, and approved

If your product is experiencing an issue, we recommend reviewing the product manual and our Speaker Know-Howpage before contacting us. KINbyTotem is not responsible for damage resulting from misuse, improper installation, accidents, or unauthorized repairs.

Products will not be refunded or replaced if damaged due to:

• Accidents, abuse, or negligence
• Inadequate repacking for return shipment
• Commercial use or incorrect power supply
• Unauthorized servicing or modification

If the returned item meets all return conditions, a refund will be issued to your original payment method.

For faster service, please include your serial number, proof of purchase, and a brief description of the issue when contacting us at sales@kinbytotem.com.

Repair & Replacement Policy – KINbyTotem

All KINbyTotem products are designed and manufactured with the utmost care and quality. In the unlikely event that your product develops a manufacturing defect, you may return it for repair or replacement within the applicable limited warranty period. Please read this policy carefully, as some restrictions apply.

If you experience any issues with your KINbyTotem product, we recommend first consulting the product manual and the Speaker Know-How section on our website. KINbyTotem will not repair or refund products damaged due to misuse, neglect, accidents, improper care, unauthorized modifications, or inadequate packing and shipping.

Warranty Coverage and Limitations

• You may return your product within 14 days of receipt for manufacturing defects, or request repair or replacement during the warranty period.
• The amplifier section of active products is covered for 2 years; drivers and passive products have a 5-year warranty.
• Damage caused by accidents, abuse, commercial use, voltage input exceeding rated limits, or unauthorized servicing is not covered.
• Cosmetic wear due to environmental factors is excluded.
• The warranty is void if the product’s serial number is removed, tampered with, or defaced.

How to Request Repair or Replacement
Products purchased through kinbytotem.com may be returned for repair or replacement under warranty. To start the process, please contact us at sales@kinbytotem.com with your proof of purchase, serial number, and a description of the issue. Our customer support team will provide instructions, including a prepaid UPS shipping label and packing slip.

For best protection, please ship your product in its original packaging or original shipping container to minimize the risk of damage during transit. The risk of loss or damage during shipping is covered by KINbyTotem when using the provided prepaid label.

Once we receive and inspect the product, we will determine whether to repair or replace it. If eligible, the product will be repaired or replaced at no charge and returned promptly.

Additional Notes

• Only products purchased through kinbytotem.com qualify for warranty repair or replacement.
• Products bought from unauthorized sellers or other online sources are not eligible for warranty service through KINbyTotem.
• All replaced parts or products become the property of KINbyTotem.

If you have any questions or difficulties with your repair or replacement, please contact us at sales@kinbytotem.com or via the Support Request section on our website.

To cancel your order, go to the “Order History” page by clicking on the “shopping bag” icon to the right of this site’s main menu. Please note that you may cancel your order as long as the “Cancel Order” option is available on the “Order History” page. If this option is no longer available, your order has been processed. In this case, you should wait for your order to arrive before requesting a free return.

A cancellation confirmation email will be sent to your email address.

If you encounter any problems with your cancellation request, please contact us at sales@kinbytotem.com or via this site’s “Support ticket” section.

Can I order a single speaker or only pairs?
Some KINbyTotem speakers are sold only as pairs to ensure optimal stereo performance. Please check the product details on our website for specific availability.

What if I want to return part of my order?
Returns must include the entire item or set as originally purchased. Partial returns of paired products are not accepted. Please review our Return & Refund Policy for full details.

How do I exchange my speakers for a different color?
If your order has not shipped yet, contact us immediately to change the color. If your order has already shipped, you can return the entire order within 14 days of delivery and place a new order for your preferred color. We recommend waiting for your refund before reordering.

Can I choose my shipping method?
All KINbyTotem orders are shipped via UPS within North America to ensure reliable and timely delivery. Alternative shipping methods are not available.

What should I do if my order is delayed or hasn’t arrived?
Check your email for a shipping confirmation with tracking information. If you haven’t received a shipping notice within a few days of ordering, please contact our support team at sales@kinbytotem.com or submit a support ticket with your order number to check the status.

What if my package arrives damaged or contains the wrong product?
Inspect your package immediately upon arrival. If you find damage or an incorrect item, contact KINbyTotem Customer Service at 1-866-222-1062 during business hours (Monday to Friday, 9 a.m. to 4 p.m. Eastern Time). Have your order number ready for quick assistance.

How do I request repair or replacement for a defective product?
If your product has a manufacturing defect and is within the warranty period, you can request repair or replacement by logging into your account and submitting a repair request. You will receive instructions and a prepaid shipping label to send your product back for service. For full details, see our Repair & Replacement Policy.

What is so special about the KIN Series?

Feeling the sound. That’s what the KIN Series is all about. Some speakers tend to beam their music out — not the KIN Series. These speakers deliver an enormous soundstage with vibrancy. The result is a more immersive musical experience. The KIN Series performs remarkably well, whatever the room size or placement. They’re perfect for a small room or a desktop audio setup and are the ideal sound bar replacement for a tremendous home theatre experience.

What would be the best electronics to match with my KIN speakers?

All KIN series speakers are very easy to drive so they match effortlessly with virtually any electronics. The KIN Amp was designed in tandem with many KIN speakers so it ensures a harmonious and synergistic pairing.

Which subwoofer should I use with my KIN Series speakers?

If you like to extend to the bass or want to set up a 2.1 or home theatre surround, the best subwoofer to match the KIN Series is the KIN Sub. The KIN Sub perfectly matches the active and passive speakers in the KIN Series. Very dynamic at lower frequency ranges and nearly perfect in the middle range with finely worked out mids and accurate detailed high frequencies make the Totem Acoustic KIN Sub stand out.

Which would be the best surround setup with my KIN speakers?

For a great surround environment, the KIN Monitors should be matched with the KIN Mini Flex as center and surrounds and KIN Sub.  Another sensational choice is three KIN Mini Flex as the front channels.

Can I mount the KIN Monitor on the wall?

While there is no specific bracket designed for most KIN Series speakers, they can be mounted on the wall and maintain their peak performance.  KIN Mini Flex includes its own wall bracket.

How much amplifier power do I need with my KIN Monitor speakers?

The recommended power for the KIN Monitor is 20 watt to 100 watt with a maximum sound pressure of 105 dB before dynamic compression.

These are just general guidelines. Of course, there are exceptions to the rule where lower wattage units can be used successfully. Trial and experimentation are the key to finding correct combinations. The greater the amplifier power, the safer the loudness potential. A 50-watt/channel amplifier, if driven above this 50-watt/channel limit, will naturally produce multiplicatively more distortion than at 50 watts. A 100-watt/channel amplifier will have substantial distortion above 100 watts, but will not allow any significant distortion below 80 watts. To conclude, more amplifier power provides cleaner power and less chance of damage. The most common source of speaker damage is amplifier distortion. Your amplifier may run out of clean power at loud listening levels. A direct consequence of this overuse is distorted power, which would produce greater distortion than its rated output power. This could cause damage to any loudspeaker.

The KIN Amp is a fantastic option ot drive any and all KIN Series speakers.

What is the ideal in-room placement for my KIN Series speakers?

The KIN Series speakers can be placed anywhere — they perform fantastically well, whatever the room size or placement. They’re perfect for a small room or a desktop audio setup. They can be discreetly integrated into any living space, even in hidden spaces, maintaining its impeccable audiophile virtues.

The front of the KIN Flex and Sub is designed to be slightly inclined towards the rear, ensuring that novices and aficionados alike end up with just-the-right soundstage, especially when these little speakers are placed on a sideboard, or even a low board. Inherently, these surprising speakers develop their immense sound capacity in a compact-sized room, quite often the case for most living spaces.

For the KIN Monitor speaker, the ideal placement distance from a rear wall is between 6” and 2’ (15 cm to 61 cm) and the distance between each one should be from 3’ to 12’ (91 to 365 cm). No matter where you choose to place these speakers, they will add tremendous impact, depth and realism to your music.

Should I use grills on my KIN Series speakers?

The KIN Series speakers come with matching magnetic grills. Even though we do not recommend the use of grills if maximum performance is ultimately what you want, you can use them for aesthetic or safety reasons.

What is the specificity of the included feet?

Each KIN Series speaker comes with four adhesive backed isolation feet to optimize performance.

What is the break-in time?

To get used to playing music and reach optimal performance, speakers require a minimum of 50-100 hours in actual music playing time as a break-in period. This is also called the “burning-in period” and is a crucial step. During this time, it’s a good idea to constantly play music with a wide frequency range, but you should refrain from playing at very loud levels. Break-in time allows the flexible parts of the loudspeaker to actually become as flexible as they should be, so do not skip this period and do not make up your mind about the sound of these loudspeakers before this period comes to an end. You will definitely notice a gradual improvement in the cohesiveness of the music reproduction. A loudspeaker’s performance becomes optimal and stable only due to this break-in process.

Volume

Volume controls on the amplifier/receiver/preamplifier are very misleading. Please note that the volume control does not address power-output, but simply adjusts the audible level of music. The type of music you play has an incidence on the amount of power used at a given volume level. Less dynamic music utilizes lesser amplifier power than more dynamic music does. With most music, the amplifier reaches its maximum power between the 11 o’clock and 1 o’clock position on the volume dial.

Distortion is inevitable when the amplifier is pushed above its rated output level, which may result in speaker damage. This occurs with any type of speaker. This type of damage constitutes abuse and may not be covered by warranty. Be alert to the instant distortion starts, turning the volume control down to prevent speaker and/or amplifier damage.

Limits

Be wary of providing more power than is appropriate for your speakers and damaging them. Although a more powerful amplifier may provide better sound, it is very important to keep speakers within their power-range rating to prevent damage.

Overpowering

The volume control of most amplifiers and receivers is a logarithmic type, which means that full-rated power may be reached with the volume control at as little as the halfway point. In addition, operating the loudness feature or boosting the treble or bass controls increases power output well beyond rated levels. Due to these factors, a 30-watt amplifier can produce distorted output levels of over 100 watts and may damage your loudspeakers.

Clipping

Clipping refers to the power level at which an amplifier begins to distort a waveform by flattening its top and bottom into a square wave-shape. When fed to tweeters and/or midrange speakers, this may result in exceeding their maximum power handling capacity, causing damage to the speaker voice coil. Clipping can be identified by fuzz or distorted sound. If this is heard, lower the volume immediately to prevent any damage to your system. Continuous clipping will damage or burn out the speakers.

Order Processing
We guarantee that your order will be processed and shipped as quickly as possible. When you place an order, you will receive an order confirmation email automatically. Once your order ships, you will get a shipping notification email with tracking information. Please keep these emails for your records.

Changing Your Shipping Address
If your shipping address differs from your billing address, you can update it before your order ships by contacting us promptly at sales@kinbytotem.com. Once the order has shipped, changes to the shipping address are not possible.

Shipping Method
All orders are shipped exclusively via UPS within Canada and the USA to ensure safe and reliable delivery.

Shipping Fees
Shipping is free on all KIN Series orders to your designated shipping address. Additionally, returns within 14 days of delivery are free of charge. For details, please see our Return & Refund Policy.

Delivery Time Estimates
Delivery times provided during checkout are estimates based on business days and may vary due to carrier delays, weather, or other factors outside our control. Please allow extra time during holidays or special sales.

Shipping Notifications
You will receive shipment updates by email. You may also opt to receive text message notifications by adding your phone number to your account or entering it during checkout without creating an account.

Shipping Restrictions
Currently, we ship only to residential or business addresses in Canada and the United States.

• Shipping and billing addresses must be within the same country (Canada or USA).
• We do not ship to P.O. Boxes, freight forwarders, or international addresses.
• Products purchased in Canada may not be exported outside the country.
• Applicable taxes are based on the shipping address.

Order Modifications and Cancellations
Orders can be modified or cancelled only before they are shipped. Once your order ships, we cannot change or cancel it. Please contact sales@kinbytotem.com as soon as possible if you need to modify or cancel your order.

Payment Issues
If you experience issues with payment or do not receive a confirmation email after ordering, please check your spam folder and contact us immediately so we can assist.

Problems with Your Shipment
If your package arrives damaged, incomplete, or contains the wrong product, please contact KINbyTotem Customer Support at sales@kinbytotem.com or open a support ticket. Include your order number and photos of the damage or incorrect item to expedite assistance.

Contacting Support
When reaching out for help, please have your order number, product details, and any relevant information ready to help us serve you quickly.

This Privacy Policy applies to the use of the kinbytotem.com online store.

Your privacy is important to us. In addition to this Privacy Policy, please read our Security Policy to find out how we will handle your personal information when you use this online store.

Registration and use of personal information

It is not necessary to register to use or access this online store or order a product. However, if you want to store your order history, open a support request or return or replace a product, you need to create an account.

If you do register and, in the process, provide us with personally identifiable information, rest assured that the information you provide will not be shared with any third-party organization, except with your express consent.

Access to personally identifiable information

If your personally identifiable information changes or if you no longer wish for us to possess this information, you may login to your account and change or delete information or delete your account.

If you have any questions about our security procedures, please do not hesitate to contact us at sales@kinbytotem.com.

This Privacy Policy was last updated on August 28, 2015.